An AI assistant can answer correctly while a customer remains stuck. Test the complete service journey, from login to a useful resolution, not just the quality of the answer.

Use a simple scorecard: entry, asking, waiting, correcting, and human transfer. Mark each step passed, blocked, or untested. A high average cannot cancel a blocked essential step.

Check whether keyboard users can complete the request. Test login assistance, understandable status updates, and correction controls with people who use assistive technology. A vendor checklist is not enough.

In a hypothetical repair shop, the answer is correct, but the human-transfer form asks for the address again. Review valid information within the same process without assuming it must be stored between sessions.

Hold expansion when an essential step is blocked. Keep an honest alternative service route. These are proposed operational checks, not accessibility certification. The visuals and narration are AI-assisted; examples are hypothetical.