A workflow interview should uncover how work happens, not persuade staff that AI is already the answer.

Ask someone to show the last request that was harder than expected. Follow what actually happened next.

Keep observed steps separate from opinions. Ask when the current process works well, as well as when it fails.

Invite downstream reviewers to correct your process map before proposing tools. Different perspectives can reveal a missing handoff.

Finish with safe examples to collect, permission to access them, and unanswered questions. Gather evidence before recommending automation.

Original article explainer. AI-assisted conceptual illustration and neural narration; original synthesized music. Not a human recording or customer result.