When company policies conflict, a model should not choose the winner merely because one document looks newer or sounds more confident.

A recent presentation and an older handbook may differ in authority, audience, location, or intended scope.

Have the assistant expose the conflicting passages and route the question to the designated policy owner.

Use synthetic conflicts to test whether the workflow pauses and escalates. Check whether apparently different rules actually apply to different situations.

After an authorized resolution, update or retire the source documents and refresh retrieval. Repair the authority problem, rather than hiding it inside a stronger prompt.

Original article explainer. AI-assisted conceptual illustration and neural narration; original synthesized music. Not a human recording or customer result.